This page explains what data the GoTravel24 website may collect, why it's needed, and how we use the information when you contact us through forms, messengers, and other means of communication.
What data we may collect
When you submit a request or message us, we may receive the data you provide yourself:
- your name or messenger name;
- phone number, WhatsApp, Telegram, Viber, or email;
- the hotel name, excursion date, and number of people;
- the name of the chosen excursion and any additional requests;
- other information you include in your message.
Why we need this data
We use the information received only to organize communication and bookings:
- to answer your question;
- to help choose an excursion, departure time, and transfer terms;
- to confirm the booking and send trip details;
- to clarify changes in time, route, or program;
- to improve the website and the quality of consultations.
Cookies and technical data
The website may use cookies and similar technical tools. They help remember settings, display notifications correctly, analyze the site's performance, and make pages more convenient.
Technical data may also be processed automatically: device type, browser, approximate visit time, pages viewed, and the source of the visit to the site.
Messengers and external services
If you go from the website to WhatsApp, Telegram, Viber, or another external platform, further correspondence is also governed by that service's own rules. We use these channels to respond quickly to requests and send booking details.
Data sharing
We do not sell your data to third parties. Information may be shared with partners or organizers only to the extent needed to run the excursion: for example, name, hotel, number of people, date, and chosen program.
If a specific program requires additional data, such as a passport photo for a permit, we let you know about it in advance before booking.
Data storage and protection
We strive to store data carefully and use it only to communicate with tourists and organize trips. Access to the information is limited to people who need it to process requests and confirm excursions.
Your rights
You can message us and ask us to clarify, correct, or delete the data you provided when contacting us. To do so, reach us through any convenient method on the contact page.
Changes to this policy
We may update this page if the website's operation, communication methods, or data processing requirements change. The current version of the policy is always posted on this page.
Last updated: May 8, 2026.
Contacts
If you have questions about data processing or the website, message us through the Contacts.
